Effective date: 3 November 2026
Where we deliver
We currently accept delivery addresses in Hong Kong, the United States, the United Kingdom, Canada and Australia. Available destinations are restricted at checkout. We may be unable to serve some remote areas or addresses; contact us before ordering if you need confirmation.
| Destination | Delivery charge | Estimated transit after dispatch |
|---|---|---|
| Hong Kong | US$8; free from US$150 | 3–7 business days |
| US, UK, Canada, Australia | US$8; free from US$150 | 7–15 business days |
The US$150 free-shipping threshold is based on the merchandise subtotal after discounts, excluding shipping. Business days exclude weekends and applicable public holidays. Delivery estimates are not guaranteed delivery dates.
Processing and dispatch
Allow an estimated 2–4 business days for processing after confirmed payment. Orders are not dispatched while payment is pending. We will contact you if an item is unavailable or a material delay arises, so you can choose whether to wait or request cancellation and any refund due.
Tracking your parcel
Check your order status through Track your order or My orders. A carrier and tracking number appear after shipment details are added to your order. A pending order has no shipment tracking. Allow time for the carrier’s first scan after dispatch.
Address accuracy and failed delivery
Provide a complete address and a reachable contact number at checkout. Contact us promptly to request corrections before dispatch. If a parcel is returned due to an incorrect address or failure to collect, we will discuss any reasonable, documented redelivery cost with you before resending; your applicable rights remain unaffected.
Customs, taxes and disruptions
International orders may be assessed import duties, taxes or clearance fees by the destination authority or carrier, where applicable. These are not included unless expressly shown at checkout. Customs clearance, weather and transport disruption can extend delivery times. We will help investigate delayed or missing parcels; contact us if a delivery exceeds the estimate.
Damage or loss
If your parcel arrives damaged or an item is missing, contact RUSTY10316@outlook.com with your order number and, where available, photographs of the packaging and affected item. Keep the packaging while we investigate. This request for evidence does not limit your statutory remedies.