Effective date: 3 November 2026
Our 30-day return window
Contact RUSTY10316@outlook.com within 30 days of delivery to request a return. Include your order number, the item and size, and whether you would prefer a refund or an exchange. This store policy supplements any mandatory rights that apply to you; it does not reduce them.
Condition of change-of-mind returns
For a change-of-mind return, garments must be unworn other than a careful indoor try-on, unwashed, with original tags and any supplied components. Return all garments included in a complete-look set. Shoes and accessories used for styling in photographs are not included in the purchase. We do not apply a blanket final-sale exclusion to the current clothing collection.
Authorisation and return address
Please wait for our return instructions before posting a parcel. We provide the appropriate return address and reference for your order. The company contact address is not automatically the returns warehouse. Send the return within 14 days of receiving authorisation, unless we agree otherwise or applicable law requires a longer period. Use a trackable service and keep proof of posting.
Who pays return delivery?
For change-of-mind returns, you pay the return postage and any return costs disclosed before you send the parcel. If we sent an incorrect or defective item, contact us first so we can arrange an appropriate remedy and cover reasonable return costs when a return is necessary. No restocking fee is charged.
Inspection and refund timing
We aim to inspect returned items and confirm the outcome within 5 business days of receipt. Once a refund is approved, we aim to initiate it within a further 5 business days. Your original payment provider may need an additional 5–10 business days to display the credit; this is an estimate and depends on the provider. Refunds are normally made to the original payment method. No refund is required for an order that was never charged.
Refund amount and delivery charges
For an accepted change-of-mind return, we refund the returned merchandise price. Original delivery charges are generally not refunded for a change of mind, except where applicable law requires otherwise. If an item is defective, incorrect, lost in transit or otherwise does not meet the applicable contract or legal requirements, we will provide the appropriate remedy, including delivery costs where required. We do not retrospectively add an undisclosed shipping charge to a returned order.
Exchanges, faults and disputes
Exchanges depend on availability. We may arrange a return and a new order if a direct exchange is unavailable. Tell us promptly about defects or incorrect items; the 30-day change-of-mind window does not limit any longer mandatory rights. If we cannot agree on a return, we will explain our decision and you may provide further information.