Effective date: 3 November 2026
Before payment
An order marked Pending payment has not been confirmed as paid. You can cancel an eligible pending order from My orders using the Cancel action, or contact us with the order number. If no payment was taken, there is no charge to refund.
After payment, before dispatch
Email RUSTY10316@outlook.com as soon as possible with the subject “Cancel order” and your order number. We will check whether fulfilment can be stopped. If cancellation is possible, we will confirm it and initiate any refund due to your original payment method. We charge no cancellation fee.
Once an order is dispatched
We may be unable to stop a parcel after it is handed to the carrier. If cancellation cannot be completed before dispatch, follow our returns and refunds policy. Any applicable statutory cancellation or withdrawal right remains available regardless of our internal dispatch workflow.
Changing your order
To change a size, item or address, contact us promptly. A requested change is not confirmed until we accept it. If the order cannot be edited safely, we may ask you to cancel the eligible order and place a replacement; do not submit a second payment without checking the original order status.
Cancellations by us
We may need to cancel an order because an item is unavailable, an address cannot be served, a pricing error is identified before acceptance, payment cannot be confirmed, or there are reasonable fraud concerns. We will explain the issue where appropriate and return any money received for an unfulfilled order. We do not substitute products or increase your total without your agreement.